Frequently Asked Questions
Loyalty Programme
You can sign up with TRAPO Loyalty for FREE here:
Sign up now!
Join Loyalty Program to get $25 OFF on your first order, 2-months Extended Warranty, and many more benefits!
1) Silver Tier (Spends < $349.99 per year)
- x1 points earned
-1x premium car service
2) Gold Tier (Spends < $832.99 per year)
- x1.5 points earned
- 2x premium car services
3) Platinum Tier (Spends > $833.00 per year)
- x2 points earned
- 2x premium car services
Terms and Condition
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To redeem your car sticker, fill in the form,Click Here!
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All silver stickers will be included along with the purchase of Car mats
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Show your TRAPO Loyalty profile account to our staff to redeem your Reward.
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Only x1 Reward/Service can be redeemed every 6 months. (1 Reward per 6-month period)
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Appointment is MANDATORY
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Upgrade your tier and claim a NEW & EXCLUSIVE sticker by contacting our customer service. Applicable for GOLD and PLATINUM members only.
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Car services are free of charge and are subject to change according to availability.
1) How do I use points for cash rebates?
-Mobile User: On the CHECKOUT page, tap "show order summary", and select the amount that you want to redeem (cap at $30 with no min. spend)
-Get rebate up to $30 with no min. Spend
-Desktop Users: On the CHECKOUT page, use the provided slider to slide the amount you want to redeem and proceed with payment.
-NOTE: Cash rebates CANNOT be used during promotional periods during ongoing sales campaigns and is only applicable for car mats and Trapo Accessories only
2) How do I claim my gifts (redemption fee)
-To redeem your gifts, simply copy your Loyalty Code (i.e: LL-XXXXX) and apply during your checkout.
-No shipping fee will be charged if your FREE gift is added together with any other item in a single receipt / redeem it at our hub
-(NOTE: $5 fee will be charged within the Singapore area if ONLY a free gift is added to cart).
1) Cash rebate
- Get $25 immediately upon sign up and earn up to 20 Loyalty Points with every $1 spent.
2) Extended warranty
-Every registered TRAPO Loyalty member who has purchased TRAPO car mats are automatically entitled to 2-Months extended warranty!
-To claim your extended warranty, kindly contact our Customer Service Team with your order number and the email address used to register with TRAPO Loyalty program.
Here are 4 different ways you can collect TRAPO Loyalty Points!
1) Purchase
- Every purchase $1= 10 points (Silver) // $1= 15 points (Gold) // $1= 20 points (Platinum).
- Points from purchase are only applicable for official website purchases.
- Points are not rewarded to purchases made on marketplaces (i.e. Shopee and Lazada)
2) Activities
- Follow us on Facebook, Instagram, Tiktok, Review on Facebook, Sign up to our mailing list.
- Complete any Monthly Missions that we'll release/announce on TRAPO's social media pages!
3) Birthday
- Get 2000 points on your birthdays!
4) Referral
- Get 3000 points for you and your friends for every friend you refer.
-Your Loyalty Points will expire after 1 year of inactivity. Don't worry, we'll notify you when your points are near expiry so you can use them in time to redeem free gifts and cash rebates! (Refer to: How do I claim my Loyalty Reward(s)?)
1) To refer a friend, visit https://sg.trapo.asia/account/login and login to your account
2) Go to "My accounts" > "Earn points" > "Refer a friend"
3) Copy the link provided and share it to your friends!
Order Issues
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Kindly note that our car mats are custom made upon order. We have a delivery lead time of 7-12 working days (for car mats) and 2-3 working days (for car accessories). Car mat will be delivery by using J&T and car accessories will by use Ninjavan as courier. ETA will depends on the courier service itself.
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Orders made during peak season (i.e. holidays, festive season, etc) will have a slight delay in delivery time.
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However, if the duration has already exceeded the delivery lead time, please contact our customer service to assist you immediately.
-Don't worry. Sometimes orders are delivered in 2 separate parcels (one for Car Accessories and one for Car Mats). There's a chance that these parcels will arrive at separate times. Kindly check your email to see if your order has been delivered separately.
-If you didn't receive an email, or if the delivery lead time (See: Shipping) has exceeded, then kindly contact our Customer Service Team or email admin.sg@trapo.asia for assistance.
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We're sorry that this happened. Please contact our Customer Service Team or admin.sg@trapo.asia so that we can make things right, and get back to you within 24 hours.
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WEBFORM?
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Please also include the following details in your form/complaint:
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1) Image of the Item/Parcel(s) received
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2) Order Number
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(NOTE: Please do not throw away any of the incorrect items that you've received! Depending on the situation, our team may arrange to collect the product from you.)
-We're sorry that this happened! Please contact our Customer Service Team or admin.sg@trapo.asia as soon as possible. Please include details about the problem, including photos of any visual damage and your order number for quicker assistance.
Oh no! We're sorry about that. Please contact our Customer Service Team or enquiry.my@trapo.com as soon as possible.
Kindly also include the following info:
1) Order Number
2) Photos of TRAPO mats installed in the car
3) Photos of Original/Existing car
Product after-care
-Wash and dry (https://sg.trapo.asia/pages/cleaning-guide-video)
-Air-dry, dry in a ventilated area of approximately 15 mins. Make sure to avoid exposure to direct sunlight
-Use water only to rinse all the dust out on the wiper and windshield only
- Window Cleaning and Coating
- Full Suite Services
Please contact our Customer Service Team to set your appointment
-Replace your filter after every 300 hours / 5 months usage
Promo Code
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TRAPO Promo Codes can only be used during non-promotional day/days without any ongoing sales.
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Only 1 promo code can be used at a time (promo codes are not stackable)
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NOTE: Loyalty Points are considered a form of promo code, this can't be stacked with any other existing promo code too.
-Enter your promo code in the "Gift card or discount code" column at the checkout page.
Return & Exchange Policy
-Yes, you may, provided that you follow the following conditions:
-Item(s) must be returned within 7 days after it is received.
-Refunds will be credited in Loyalty Points
(NOTE: we do not offer monetary refunds*. For special cases, please refer to When can I expect my full refund? Section below)
-You have to bear the shipping cost to return the item (unless TRAPO is liable for sending the wrong item, damaged item, etc.)
-Returned item(s) will be inspected before refunds are processed.
Yes, you may exchange your item. Kindly observe the following policy:
-You're entitled to FREE exchange of your item only within 7 days after receiving said item(s).
-TRAPO will bear the return cost(s) only within 7 days of the item received.
-FREE exchange is only valid for reason(s) that DO NOT include a change of mind.
-Item(s) will be inspected before the exchange process is initiated.
Here are the valid reason(s) for item exchange:
-Change of mind on color, car model, etc. (FREE exchange is not valid for this reason)
-Poor fit.
-We will prefer to visit our Zervex hub for the exchange (depending on the situation). Kindly contact our Customer Service Team.
-Kindly use the below address for any item return(s):
TRAPO Zervex Hub
8 Ubi Rd 2,
#01-06, Singapore 408538 (ZERVEX)
Shipping
Kindly take note of the delivery lead time(s) for the following categories/items:
-Car Mats: 7 working days
-Car Accessories: 3-5 working days
-Peak season (Shopping season, festive season, etc) - There will be a slight delay in delivery
-We only offer shipping via J&T (Car mats) and Ninjavan (Car Accessories)
-We ship within the Singapore region ONLY. For countries outside of Singapore (i.e. Malaysia, Indonesia, Thailand) kindly redirect to https://www.trapo.com/
-Yes! We offer FREE SHIPPING for the Singapore region only!
-For store pick-up delivery, kindly note that our staff will contact you once your order has arrived at the hub. We'll set an appointment with you for when you can pick up your item(s)
-Don't worry! A confirmation email will be sent after the order has been made online.
-Alternatively, you could also track your delivery status with our Customer Service Team
-Unfortunately, you cannot cancel your order once it has been made. However, to make any edits to your existing order, kindly contact our Customer Service Team. If you decide to cancel your order, your refunds will be processed as Loyalty Points (READ: Return & Exchange policy)
Sizing & Fit
Feeling overwhelmed by choices? Don't worry! Here are some ideas on how you can decide on your perfect car mat match:
1)Choose by 'Mat type' , https://sg.trapo.asia/collections/car-mats
2) Search by car model, car brand, and/or manufacture year.
If you can't find your car mode listed on the website, kindly contact our Customer Service Team or email: admin.sg@trapo.asia ,
Please also provide the information below:
1) Your car model and year of manufacture
2) Pictures of your original/current car mats (if applicable)
3) Specifications (if any) [i.e. V spec, Auto Seat, Captain Seat]
Trapo Accessories
Choose by your car model: https://sg.trapo.asia/collections/car-hydrophobic-wiper-blade
If you can't find your car mode listed on the website, kindly contact our Customer Service Team or email: admin.sg@trapo.asia ,
Please also provide the information below:
-Your car model and year of manufacture
Trapo Car Mats
There are 3 main car mat models that TRAPO offers:
- TRAPO ECO
(https://sg.trapo.asia/collections/trapo-eco)
- TRAPO Classic
(https://sg.trapo.asia//collections/trapo-classic)
- TRAPO Hex
(https://sg.trapo.asia/collections/trapo-hex)
1 year: ECO & Classic
5 years: HEX
Warranty coverage includes:
- Lining
- Anti-slip (velcro/FIX)
- Padding on driver seat
Warranty coverage DOES NOT include:
- Defect damage due to wear and tear
1) PADDING
- Special rubber padding made of recycled EVA foam.
2) COMPOSITE PLATE
- Made of 50% polypropylene and 60% recycled husks from the lush paddy fields of Kedah.
3) RPET LINING
- Made out of Recycled polyethylene Terepthalate (Recycled PET) plastic bottles.
4) RECYCLED EVA
- Surface of car mat is composed of up to 68% recycled EVA foam.
TRAPO mats are: - Custom made with machine-sewn lining
Updating your order
-We are unable to change the color when it is in sewing status. However, you may check with Customer service team or email us for the request admin.sg@trapo.com
-Unfortunately we are unable to redirect orders to a different address after dispatch. Therefore, please ensure that all delivery information is correct prior to check out. We cannot be responsible for delivering to incorrect addresses.
