Question 1

How do I sign up?

Accepted Answer

You can sign up with TRAPO Loyalty for FREE here: [Sign up now!](https://sg.trapo.asia/account/register) Join Loyalty Program to get $25 OFF on your first order, 2-months Extended Warranty, and many more benefits!

Question 2

What are the tiers available in TRAPO Loyalty Programme and what are they eligible for?

Question 3

How do I claim my Loyalty reward(s)?

Question 4

What do I get for signing up?

Question 5

How do I collect points

Question 6

When will my points expire?

Accepted Answer

Your Loyalty Points will expire after 1 year of inactivity. Don't worry, we'll notify you when your points are near expiry so you can use them in time to redeem free gifts and cash rebates! (Refer to: How do I claim my Loyalty Reward(s)?)

Question 7

How do I refer to a friend?

Question 8

I haven't received my order yet

Question 9

There's a missing item in my order

Question 10

I received my order but it's the wrong item/color/model.

Question 11

Help! My package is damaged when I received it

Accepted Answer

We're sorry that this happened! Please contact our Customer Service Team or admin.sg@trapo.com as soon as possible. Please include details about the problem, including photos of any visual damage and your order number for quicker assistance.

Question 12

I received the mats, but they don't really fit my car.

Question 13

Car Mat - Installation Guide

Accepted Answer

https://sg.trapo.asia/pages/installation-guide-video

Question 14

Car Mat - Cleaning Guide

Question 15

Wiper Installation Guide

Question 16

Wiper Cleaning

Accepted Answer

Use water only to rinse all the dust out on the wiper and windshield only

Question 17

Offline Services

Question 18

Motion-Sensing Purifier & Purifier Lite

Accepted Answer

Replace your filter after every 300 hours / 5 months usage

Question 19

When can I use my promo code?

Question 20

How to use promo code?

Accepted Answer

Enter your promo code in the "Gift card or discount code" column at the checkout page.

Question 21

Can I return my TRAPO product(s)?

Question 22

Can I exchange my TRAPO product(s)?

Question 23

How long will shipping usually take?

Question 24

What shipping methods are available?

Accepted Answer

We only offer shipping via J&T (Car mats) and Ninjavan (Car Accessories)

Question 25

Which locations do you ship to?

Accepted Answer

We ship within the Singapore region ONLY. For countries outside of Singapore (i.e. Malaysia, Indonesia, Thailand) kindly redirect to https://www.trapo.com/

Question 26

Am I eligible for FREE SHIPPING?

Accepted Answer

Yes! We offer FREE SHIPPING for the Singapore region only!

Question 27

I choose store pick-up. What do I do now?

Accepted Answer

For store pick-up delivery, kindly note that our staff will contact you once your order has arrived at the hub. We'll set an appointment with you for when you can pick up your item(s)

Question 28

How do I track my order?

Question 29

How can I cancel my order

Accepted Answer

Unfortunately, you cannot cancel your order once it has been made. However, to make any edits to your existing order, kindly contact our Customer Service Team. If you decide to cancel your order, your refunds will be processed as Loyalty Points (READ: Return & Exchange policy)

Question 30

How do I choose a car mat?

Question 31

Help! I can't find my car model listed on the website.

Question 32

Looking for accessories?

Accepted Answer

Looking for accessories? Check out https://sg.trapo.asia/collections/car-accessories

Question 33

How do I choose wiper compatible for my car model?

Question 34

Type of TRAPO mats available

Question 35

Warranty FAQS

Question 36

The Types of Materials used to make car mats

Question 37

How are TRAPO car mats manufactured?

Question 38

Can I change the color for my car mat after I place the order?

Accepted Answer

We are unable to change the color when it is in sewing status. However, you may check with Customer service team or email us for the request admin.sg@trapo.com

Question 39

Can I change my delivery address after my order has been dispatched?

Accepted Answer

Unfortunately we are unable to redirect orders to a different address after dispatch. Therefore, please ensure that all delivery information is correct prior to check out. We cannot be responsible for delivering to incorrect addresses.

Frequently Asked Questions

Loyalty Programme

Order Issues

Product after-care

Promo Code

Return & Exchange Policy

Shipping

Sizing & Fit

Trapo Accessories

Trapo Car Mats

Updating your order

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